Can I get refund if something goes wrong?
We don't offer refunds, instead we provide store credits. You can choose anything
else from the storewide.
Is priority dispatch available for orders?
Yes, it can be arranged. Reach out to our customer care team and they'll let you
know, if priority dispatch possible based on logistics
What if I'm not available when the reverse pickup is attempted?
The pick up will be attempted twice if the
courier company is unable to pick up the shipment. You will have to send the
shipment back to the company address.
What should I do if I receive a damaged/defective/incomplete/wrong?
For any defective, damaged, incomplete, or wrong order delivered, we request you to inform us within 48 hours of receiving the order, along with clear images of the product received.
Please keep the following in mind:
- You must send a minimum of 3 and a maximum of 5 pictures.
- Please ensure the images are clear and the damaged, defective, or missing part of the outfit is clearly highlighted in red.
- You must send clear images of the original labels and tags, ensuring they are intact, along with a copy of the invoice.
Can I change my delivery address?
Delivery address amendments can be made as long as the order is in an "Unfulfilled" status. Once the AWB is generated or printed for an order, the delivery address cannot be changed.
To request an address change, simply contact us on WhatsApp as soon as possible with your order number and the required changes. Our team will be happy to assist you, subject to the order status.